Big Oops: Digital Signage System Replacing Iconic Penn Station Board Goes Down

So this is not good.

Amtrak cut over its iconic, clicking and clattering old school departure boards at NY Penn Station last fall for a shiny set of new LCD-based information displays, and someone’s content management system.

Gothamist is reporting today that the new video walls and related monitors were down for an hour or so this morning, and tweeted photos confirm the screens were “Waiting for server.”

I’m no developer, but I think most systems out there – at a bare minimum – will show locally stored if the central server goes out, so passengers don’t see a big wall of clue nothing.

Bad. Bad. Bad.

 

Plus it worked.

Dave Haynes

Dave Haynes

Editor/Founder at Sixteen:Nine
Dave Haynes is the founder and editor of Sixteen:Nine, an online publication that has followed the digital signage industry for more than a decade. Dave does strategic advisory consulting work for many end-users and vendors, and also writes for many of them. He's based near Toronto.
Dave Haynes

@sixteennine

11+ year-old blog (and now podcast) about digital signage and related tech, written by industry consultant, analyst and bullshit filter Dave Haynes.
RT @SynectMedia: Thank you! We were thrilled to join @sixteennine for a great talk on big canvases and digital materials. https://t.co/WZle… - 13 hours ago
Dave Haynes

2 Comments

  • Chris Stone says:

    Not good! Not only should stored content show (as you point out) but should also store and then update the information on hand. Obviously they needed a good consultant to advise prior to deciding on the CMS choice. Aside from that there should be some redundancy plan in place for always displaying critical information.

  • luis says:

    wait…. there are two guys behind working on it!!!

    Maybe the issue is not with the solution, but with the maintenance hours contracted…
    after all, if you unplug all the cables, the only images you will see are the ones stored on your local memory in the panels… and those sure would not be up to date on a train station…

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