Hongwei Liu On What Works And Doesn’t In Digital Wayfinding, And Mappedin’s Rapid Growth

Wayfinding is one of those core technologies that make consumer lives better and easier – helping people locate where they want and need to go in places like shopping malls, airports, health care facilities and higher ed campuses.

There are numerous software companies that include wayfinding capabilities in their platforms, but only a handful that have been laser-focused just on delivering that solution. One of the most successful ones is Mappedin.

The company started as a sideline for some students at the University of Waterloo, which most observers would call the top computing school in Canada. Hongwei Liu and his buddies thought they could solve a problem for students finding their way around the sprawling Waterloo campus, and then at a local mall and a casino a couple of hours up the highway.

There was enough there for Liu to quit school in his second year. Just a few years later, he’s running a company with 60 employees, some big outside investors, and clients across North America and globally.

I spoke with Liu about Mappedin’s roots, what works and doesn’t, and how the big moment came when serious research showed good wayfinding can mean millions of dollars in incremental sales for shopping malls and their tenants.

Subscribe to this podcast: iTunes * Google Play * RSS

Dave Haynes

Dave Haynes

Editor/Founder at Sixteen:Nine
Dave Haynes is the founder and editor of Sixteen:Nine, an online publication that has followed the digital signage industry for more than 12 years. Dave does strategic advisory consulting work for many end-users and vendors, and also writes for many of them. He's based near Halifax, Nova Scotia.
Dave Haynes

@sixteennine

12+ year-old blog & podcast about digital signage & related tech, written by consultant, analyst & BS filter Dave Haynes. DNA test - 90% Celt/10% Viking. 😏😜
C-store Projects Marketing Messages On Sliding Door Glass https://t.co/dJN1MEwQhY https://t.co/8Xqf0GbEBk - 1 day ago
Dave Haynes

Leave a Comment