16:9 Projects Podcast: True Customer Experience At Toronto’s Air Jordan Store

The new Air Jordan store, opened in downtown Toronto in 2017, is a three-story retail environment created with the notion of providing a true customer experience.

It features an underground kids-only concourse, an industrial-designed retail level, and an upper athletic training facility.

While digital signage is limited to just two areas on the top floor, the way in which Air Jordan conceived of the store as a holistic experience, shows how screens and their content are just a part of the overall environment.

On top of the DJ booth, you’ll also find two separate zones for what’s called the “Jordan Standard Games”, which are interactive display-based grid tests that compare your agility level to Michael Jordan’s.

I spoke with Mark McPherson, Executive VP and Scott Wouters, Director Project Implementation, from Advanced, an AV solutions provider in Toronto, about how this project is an indication of where retail could be heading in the future.

Dave Haynes

Dave Haynes

Editor/Founder at Sixteen:Nine
Dave Haynes is the founder and editor of Sixteen:Nine, an online publication that has followed the digital signage industry for more than 12 years. Dave does strategic advisory consulting work for many end-users and vendors, and also writes for many of them. He's based near Halifax, Nova Scotia.
Dave Haynes


13-year-old blog & podcast about digital signage & related tech, written by consultant, analyst & BS filter Dave Haynes. DNA test - 90% Celt/10% Viking. 😏😜🍺
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Dave Haynes