Projects: LA DIY Florist Uses Digital Signage To Amplify Customer Experiences

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People who go into one of the two Los Angeles locations of Fleurish can design and build their own flower arrangements in what is billed as the first ever design-it-yourself flower studio. The stores get everything from individuals, to classes, and all the way to bachelorette parties (pre-cocktails, I assume).

The stores use digital signage in a couple of interesting ways to amplify the experience and drive marketing efforts.

Fleurish uses LA-based Enplug’s DisplayOS platform to power a social media wall feature in stores that reflects all the customers who post and share photos of their floral efforts on Instagram and other pix-driven platforms.

“In targeting the Millennial demographic, lifestyle behavior is key. Millennials thrive on social validation. It’s the ultimate payment. The stamp of approval with a “like,” comment,” or “repost” on social media platforms,” explains Allyson Arons, Co-Founder of Fleurish. “Enplug’s instant live feed promotes Fleurish’s evangelists and loyal fan influencers. It’s proven to amplify Fleurish’s marketing by word of mouth and has been instrumental in our efforts in building an emotional connection to our brand.” 

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The stores are also using a photo booth app from Enplug that lets customers snap group photos with their creations, and then share via social media.

One thing that I wouldn’t have thought about – the store reasons the social media displays are effectively in visually informing staff at one location of what the other one is up to.  “With Enplug,” says Arons, “both of Fleurish’s retail locations can see visually what the other is doing each day. Daily customer and staff interaction is important in promoting supportive and positive morale and teamwork.”

 

 

Dave Haynes

Dave Haynes

Editor/Founder at Sixteen:Nine
Dave Haynes is the founder and editor of Sixteen:Nine, an online publication that has followed the digital signage industry for more than a decade. Dave does strategic advisory consulting work for many end-users and vendors, and also writes for many of them. He's based near Toronto.
Dave Haynes

@sixteennine

Decade-old blog about digital signage and related tech, written by industry consultant and shit-disturber Dave Haynes.
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1 Comment

  • Matt Silva says:

    “Millennials thrive on social validation. It’s the ultimate payment.”

    Absolutely. Good small business owners understand this. Great owners will use it to their advantage.

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